Terms

The following is a summary of the key practicalities of our work together. These points are extracts only and do not replace the full client contract and practice policies. A comprehensive client agreement will be provided for your review and signature prior to our first session.

For more information, please get in touch.

Fees and Payment

A counselling session lasts 50 minutes and a fee of £75 applies in Berkhamsted and Online. Alternative fee rates apply in London.

Therapeutic and consultancy fees are payable via bank transfer at least 48 hours prior to the scheduled appointment.

For coaching and organisational consultancy, structured fee rates apply and payment terms are 14 days from the date of invoice, unless otherwise agreed.

Cancellation

A minimum of 48 hours’ notice is required to cancel or reschedule a session. Sessions cancelled with less than 48 hours’ notice, or missed without notice, will incur the full session fee. If you are late for your start time, the session will still conclude at the scheduled time.

Confidentiality

All sessions are strictly confidential. Exceptions only apply if there is a risk of serious harm to yourself or others, or as required by law.

Ending Therapy

You have the right to end our work at any time. I generally recommend a final closing session to review our progress and ensure a professional and safe conclusion to the therapeutic process.

Compliments or Concerns

Open communication is central to how I work. Whether you would like to share a positive reflection, or raise a specific concern, I welcome your input.

I hope that if you have any concerns about our work together, you will feel able to raise them with me directly so that we can discuss them openly and try to resolve them. Written complaints are acknowledged within 5 working days and we aim to provide a written response within 28 working days.

I am a member of the British Association for Counselling and Psychotherapy and work within its Ethical Framework. If a concern about therapy, professional conduct or the service you receive cannot be resolved between us, you can use the BACP complaints procedure.

For complaints specifically about how your personal data is handled, please see my Privacy page.